Return Policy
Effective Date: January/01/2025
At Clean & Fair Natural Beauty, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return Policy carefully to understand your rights and responsibilities.
1. Eligibility for Returns
- Timeframe: You may return items within 30 days of the purchase date.
- Condition: Returned products must be unused, in their original packaging, and in the same condition as when you received them.
- Exclusions:
- Opened or used products.
- Gift cards.
- Sale or clearance items.
- Products purchased through third-party vendors.
2. Return Process
To initiate a return, follow these steps:
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Contact Us:
- Email us at support@cleanandfairnaturalbeauty.com or contact us at https://cleanandfairnaturalbeauty.com/contact.
- Provide your order number, the product(s) you wish to return, and the reason for the return.
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Approval:
- Once your return request is approved, you will receive a detailed instructions for returning your product.
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Shipping:
- Pack the product securely and include the original receipt and the Purchaise ID.
- Ship the item to the address provided in tour contact us page. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item received).
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Inspection and Refund:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
3. Refunds
- Method: Refunds will be issued to the original payment method used at the time of purchase.
- Processing Time: Refunds are processed within 7-10 business days after the returned item is received and inspected.
- Partial Refunds: In certain situations, only partial refunds may be granted, such as for items that are not in their original condition or are returned after the 30-day period.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at support@cleanandfairnaturalbeauty.com to arrange the exchange.
5. Non-Returnable Items
The following items are non-returnable:
- Products marked as final sale or clearance.
- Gift.
- Personalized or customized products.
6. Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us immediately at support@cleanandfairnaturalbeauty.com with your order number and photos of the damaged or defective item.
- We will provide a replacement or a full refund, including shipping costs, once the claim is verified.
7. Cancellation Policy
- Orders can be canceled within 24 hours of purchase for a full refund.
- After 24 hours, cancellations may not be possible if the order has already been processed or shipped.
8. Contact Us
For questions or concerns about our Return Policy, please contact us:
Clean & Fair Natural Beauty
Email: support@cleanandfairnaturalbeauty.com
Phone: +234 9022291388
Thank you for choosing Clean & Fair Natural Beauty! We value your business and strive to provide the best service possible.
